12.1 

Customers are provide with cultural, historic and ecological information about the area where hotel is located.
Weight: 1    [ ]yes   [ x ]no     
 

 12.2 

The hotel has an information program for the guests which provides details of the its sustainability goals as establish by the STC.
Weight: 2    [ ]yes   [ ]no     
 

 12.3 

The hotel declares under oath that all the information contained on its publicity materials is strictly true.
Weight: 1    [ ]yes   [ x ]no     
 

 12.4 

The publicity material of the hotel contains information and promotes the goals of the STC.
Weight: 1    [ ]yes   [ ]no     
 

 12.5 

The consumers are informed and encouraged to participate on the different STC programs implemented by the hotel.
Weight: 2    [ ]yes   [ ]no     
 

 12.6 

The hotel provides the customers with information about the environmental protection actions developed in the region.
Weight: 2    [ ]yes   [ x ]no     
 

 12.7 

Information about the socio-cultural activities developed in the region is provided to the customer by the hotel.
Weight: 2    [ x ]yes   [ ]no     
 

 13.1 

The rooms have information and necessary facilities to allow the appropriate separation of solid wastes by the guests.
Weight: 3    [ ]yes   [ x ]no     
 

 13.2 

The rooms have information and necessary facilities to allow water and energy savings by the guests.
Weight: 1    [ x ]yes   [ ]no     
 

 13.3 

The hotel has a program to promote non-daily washing or towels, sheets and others.
Weight: 3    [ x ]yes   [ ]no     
 

 13.4 

Non-smoking areas and rooms are clearly established by the hotel in order to reduce air contamination.
Weight: 1    [ x ]yes   [ ]no     
 

 14.1 

The customers are encouraged and oriented to visit protected areas and other natural attractions.
Weight: 1    [ x ]yes   [ ]no     
 

 14.2 

The hotel has specialized tourist guides to provide detailed information to the customers about these natural areas.
Weight: 1    [ x ]yes   [ ]no     
 

 14.3 

The hotel has designed an effective program to encourage the guest to keep clean and undamaged the natural areas they visit.
Weight: 2    [ ]yes   [ x ]no     
 

 14.4 

The guests are provide with information about proper ways of behavior and their responsibilities when visiting natural areas.
Weight: 2    [ ]yes   [ x ]no     
 

 14.5 

The tours and other related activities sold by the hotel promote a constructive interaction between the guest and nature.
Weight: 1    [ ]yes   [ x ]no     
 

 15.1 

The hotel analyzes the opinions of the guests about the STC on a survey questionnaire specifically design for this purpose.
Weight: 2    [ ]yes   [ ]no    [ x ]n/a